Refund and Returns Policy

Overview

At newedition, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from https://www.newedition.store.

Eligibility for Returns

General Conditions

To be eligible for a return, the item must:

• Be unused, in its original condition, and in the original packaging.
• Have been purchased directly from newedition within the last 30 days.
• Include all accessories, manuals, and any free gifts that were part of the original shipment.

Non‑Returnable Items

The following products are not eligible for return or exchange:

• Personalized or custom‑made items.
• Digital downloads, software licenses, or subscription services.
• Sale or clearance items marked as “final sale”.
• Any product that has been altered, damaged, or used beyond normal inspection.

Return Process

Initiating a Return

To start a return, please follow these steps:

• Contact our support team at [email protected] within the 30‑day window.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping.

Shipping the Return

Return shipments must be sent using a trackable carrier at the customer’s expense, unless the return is due to a defect or an error on our part. Keep the receipt and tracking number until the return is processed.

Refunds

Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price, less any applicable shipping charges or restocking fees, as described below.

Restocking Fee

A restocking fee of up to 15 % may be applied to returns that are not the result of a defect or error on our part. The fee will be disclosed in the return confirmation email.

Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require additional shipping costs.

User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Adhere to the timelines and procedures outlined in this policy.
• Respect any applicable customs or import regulations for international returns.

Legal Disclaimer

Nothing in this Refund and Returns Policy limits your statutory rights under applicable consumer protection laws. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions or assistance regarding returns, refunds, or exchanges, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: